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Process
01
Requirements confirmation
Buyers or end customers contact us first with their needs and specifications. Our sales team communicates with customers to confirm details such as product specifications, quantities, and delivery times.
02
Quotation and Negotiation
Our sales team provides detailed quotations based on customer needs, including price, delivery terms and payment terms. If required, we can negotiate prices and terms to ensure the client's budget and requirements are met.
03
Order Confirmation
As long as the customer accepts the quote and is satisfied with the terms, they will send us a formal order confirmation.
04
Production and customization
We start production based on customer orders, and if customization is required, we produce materials according to customer specifications.
05
Quality Inspection
Before leaving the factory, we will conduct strict quality inspections on the materials produced to ensure that they meet the standards and requirements of our customers.
06
Delivery
We will deliver the products to the customers according to the agreed-upon delivery date. We prioritize punctuality in delivery to ensure that our customers' production and projects are not disrupted.
07
After-sales service
Once the delivery is completed, we also provide after-sales service to address any potential issues or needs that may arise.
After-sales service
Product quality assurance
We promise to provide high-quality products that meet the standards stipulated in the contract. If customers find that there are quality problems with the product, we will assume the corresponding responsibility and take measures to solve the problem.
Timely response
Our after-sales team will respond to customer inquiries and questions as quickly as possible. We understand that prompt resolution of issues is critical to our customers.
Technical support
If customers need technical support or advice on product application, our professional team will provide assistance. We can provide services such as technical consulting, training and solution customization.
Replacement and refund
If the product has quality problems that cannot be repaired, we will provide the option of replacement or refund to ensure that the interests of customers are protected.
Continuous improvement
We actively listen to customer feedback and use it to improve products and services. We are committed to continuously improving customer satisfaction.
Partnership
We regard our customers as partners and establish long-term partnerships. We will stay in close contact with our customers to understand their needs and provide better support. We understand the importance of after-sales service, which is crucial to ensuring customer satisfaction and establishing a trustworthy partnership. We are committed to providing our customers with excellent after-sales support.
Product quality assurance
We promise to provide high-quality products that meet the standards stipulated in the contract. If customers find that there are quality problems with the product, we will assume the corresponding responsibility and take measures to solve the problem.
Timely response
Our after-sales team will respond to customer inquiries and questions as quickly as possible. We understand that prompt resolution of issues is critical to our customers.
Technical support
If customers need technical support or advice on product application, our professional team will provide assistance. We can provide services such as technical consulting, training and solution customization.
Replacement and refund
If the product has quality problems that cannot be repaired, we will provide the option of replacement or refund to ensure that the interests of customers are protected.
Continuous improvement
We actively listen to customer feedback and use it to improve products and services. We are committed to continuously improving customer satisfaction.
Partnership
We regard our customers as partners and establish long-term partnerships. We will stay in close contact with our customers to understand their needs and provide better support. We understand the importance of after-sales service, which is crucial to ensuring customer satisfaction and establishing a trustworthy partnership. We are committed to providing our customers with excellent after-sales support.
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You can contact us through the contact information below, and we will arrange personnel communication in time after receiving your inquiry. You can also click the chat button in the lower right corner to communicate with us online in real time!
